The Royal Health Clinic

PCR and Antigen Testing FAQ's

Sample kit orders are despatched Monday – Saturday.

We recommend you place your order well in advance of when you need it. Ideally when you book your holiday, also place an order for your tests to ensure no delays.

Once your order has been accepted by The Royal Health Clinic an order confirmation email will be sent out to the email address used at time of order placement.

It is not possible to change the delivery address, amend or cancel orders once accepted by The Royal Health Clinic.

Expected delivery is usually Next Day via DPD or DHL if ordered before 3pm. During busy periods, it can take up to 2 working days. 

When the products you ordered dispatch, an email and/or text message will be sent out by the courier to confirm delivery schedule. If there are any changes regarding delivery, it is the customers responsibility to communicate with the courier once courier has taken receipt of the order.

Once the order is with the courier all delivery queries must be directed to the courier, using the contact information provided in the email/ text communication at dispatch.

Yes you can. Please ensure that you enter their details on the order form to ensure that the results is linked to the details provided on the order form.

PCR Test

When you receive your home testing kit:

  1. Follow the instructions provided with the kit and take the test.
  2. Register the kit online with the laboratory following instructions provided with the kit.
  3. Place the used swab sample into the self-addressed envelope and post out immediately to our laboratory.
  4. Results including a Certificate will be provided within 24 hours of the Laboratory receiving the sample.

Rapid Antigen Test

When you receive your home testing kit:

  1. Follow the instructions provided with the kit.
  2. Scan the QR code that came with the kit and fill in the details. Take a photo of the negative test and upload to the site.
  3. The Rapid Antigen Kit will provide a test result usually within 15 minutes.
  4. You will receive the fit to fly certificate within 6 hours of submitting the Results.

When you receive your home testing kit, follow the instructions provided with the kit. Place the used swab sample into the self-addressed envolope and post out immediately to our laboratory. Results includinga Fit to Fly test will be provided within 12-36 hours of the Laboratory receiving the sample.

Rapid Antigen Test

When you receive your home testing kit, follow the instructions provided with the kit. Video yourself taking the test and upload it to the website provided. The Rapid Antigen Kit will provide a test result usually within 15 minutes. You will receive the fit to fly certificate within 2 hours of submitting the Video.

If you are travelling to an area that requires proof that you are not infected with the virus, you must take the PCR or Rapid Antigen test and be able to present a certificate that states that you are healthy. Most countries are now requesting proof that you are COVID-19 free and you are required to take this test.

Some countries may have relaxed their entry requirements will now only require the Certificate Results of  a Rapid Antigen/Lateral Flow Test whereas other Countries will required a Certificate result of a PCR Test.

Click here for Foreign Travel Advice to all Countries before ordering

 

Yes you can. We have created a bundle of products for our kits. As an example, If you require a Pre-travel kit and a Day 2/Day 8 test kit, you can order all of them together to save on costs.

At the moment we only provide a Click and Collect service in Birmingham. If you urgently require a Rapid Antigen Test with a Certificate or a PCR Test with a Certificate, you can collect from our Birmingham Clinic.

Once you have completed your PCR test, place it into the self address envelope and post in the Royal Mail post box. It usually takes within 24 hours to reach our laboratory.

Make sure you take a copy of the tracking number on the package.

courier service instead of Royal Mail to get the sample back to us.

Please note all purchase kits are non-refundable

Please order your travel test kits as early as possible. If you have booked your holiday, we recommend that you order your Pre-Departure and Day 2 kit at the same time. Follow the Government guidelines and take the kits at the time needed.

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